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Warranty

Location:Home > Warranty
Warranty Period
12 months after date of delivery to first End-User. We will send some spare parts together with the package when we ship to you.  After running out, we will provide parts for free during this period.(Customers should bear the shipping cost)
Return Policy
MINGDA accepts returns on a limited basis: for any electronic items, returns are only accepted on devices which have serious and irreversible quality defect problem. A return application should be forwarded to us within 14 calendar days from the date of delivery.
Return Process
After conclude a return consensus, the brief return process will be as below:
1)Contact with our sales team to offer the photo to show the printer condition.
2)If printer condition is OK, we will refund you 30% of the money in advance.
3)Please ensure to package with our original box and return the machine by our appointed express.
4)Show us the tracking number, after confirming the tracking number, we will refund you 40% of the money.
5)After we receive the machine and confirm the printer condition, we will refund you the rest of 30%.
Return Charge
When we refund the money, we only refund the machine cost excluding the shipping charge;
When returning the machine, we will cover the shipping charge of machine returning.
It means that we both sides bear the shipping charge once.
Exclusions
The warranty obligations do not cover physical damage sustained from improper handling during shipping as well as normal wear and tear in use of Product.
The warranty shall be voided if alleged Product failure was caused in whole or part by
(i) Unauthorized modifications, alterations or repair;
(ii) Parts or Consumables were installed and used that were not certified or approved by MINGDA or its designated representative, including without limitation the use of filament not from MINGDA; 
(iii) Unusual physical or electrical stress;
(iv) Abuse, misuse, accident, neglect;
(v) Exposure to moisture, flooding, fire, electrical problems associated with incoming power or other acts not the fault of MINGDA;
(vi) Not adhering to MINGDA’s recommended maintenance procedures or failure to comply with Product instructions and/or documentation;
(vii) To the extent allowed by applicable law, the Product has been removed from the country or region where it was originally sold by MINGDA or its designated representative. No coverage under the Warranty will exist if MINGDA was not notified of the alleged defect or malfunction prior to the expiration of the Warranty Period. MINGDA shall make the final determination as to the existence and cause of any alleged defect.